Privacy Policy

Last Updated: February 25, 2026

1. Introduction

Configurator.tech ("Configurator.tech", "we", "our", or "us") operates the website located at https://www.configurator.tech (the "Site") and provides cloud-based 3D product configuration tools and related services (collectively, the "Services").

This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you visit our Site, create an account, or use our Services. By accessing or using our Site or Services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

2. Information We Collect

We may collect the following categories of information depending on how you interact with our Site and Services:

Personal Information: Name, email address, phone number, company name, job title, and other identifying information you provide when creating an account, filling out forms, or contacting us.
Account Credentials: Username and password used to access your account.
Billing and Payment Data: Payment card details, billing address, and transaction history processed through our third-party payment processors.
Product Configuration Data: Designs, models, configurations, customization parameters, and other content you create or upload using our product configurator tools.
Usage and Interaction Data: Information about how you use our Site and Services, including pages visited, features used, actions taken, session duration, and clickstream data.
Technical Data: IP address, browser type and version, operating system, device type, screen resolution, language preferences, referring URLs, and other technical identifiers.
Communication Data: Messages, inquiries, feedback, and other communications you send to us via email, contact forms, or support channels.
Third-Party Integration Data: Information shared between our platform and third-party services (such as ERP, CRM, or e-commerce systems) that you choose to connect with our Services.

3. How We Collect Information

We collect information through the following means:

Directly from You: When you register an account, submit forms, make purchases, contact our support team, or otherwise provide information to us voluntarily.
Automatically: Through cookies, web beacons, analytics tools, server logs, and similar tracking technologies when you visit or interact with our Site and Services.
From Third Parties: From payment processors, analytics providers, advertising partners, and third-party platforms that you integrate with our Services.

4. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, maintain, and improve our Site and Services, including operating the product configurator, processing configurations, and delivering outputs.
Account Management: To create and manage your account, authenticate your identity, and provide customer support.
Billing and Payments: To process transactions, manage subscriptions, send invoices, and handle billing inquiries.
Analytics and Improvement: To analyze usage patterns, monitor performance, identify trends, and improve the functionality and user experience of our platform.
Communications: To send you transactional emails, service updates, security alerts, and, where you have opted in, marketing and promotional communications.
Security: To detect, prevent, and respond to fraud, unauthorized access, and other security threats.
Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.

5. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contract Performance: Processing is necessary to fulfill our contractual obligations to you, including providing the Services you have requested.
Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our Services, ensuring security, and communicating with you, provided these interests do not override your fundamental rights.
Consent: Where required by law, we process your information based on your explicit consent, which you may withdraw at any time.
Legal Obligations: Processing is necessary to comply with legal requirements to which we are subject.

6. Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With trusted third-party vendors who assist us in operating our platform, such as hosting providers, analytics services, and customer support tools, under contractual obligations to protect your data.
Payment Processors: With third-party payment processors to handle billing and transactions securely. We do not store your full payment card details on our servers.
Third-Party Integrations: With third-party platforms (e.g., ERP, CRM, e-commerce systems) that you choose to connect with our Services. Data shared with these platforms is subject to their respective privacy policies.
Legal Requirements: When required by law, regulation, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of the transaction.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. After account termination, we may retain certain data in archived form for a reasonable period to comply with legal obligations, resolve disputes, enforce our agreements, and support legitimate business operations.

You may request deletion of your personal data at any time by contacting us. We will process your request in accordance with applicable law, though some information may be retained where required or permitted by law.

8. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data storage, and regular security assessments.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. These may include:

Essential Cookies: Required for the basic functionality of the Site, such as user authentication and session management.
Analytics Cookies: Used to collect information about how visitors interact with our Site, helping us understand usage patterns and improve performance.
Functional Cookies: Used to remember your preferences and settings, providing a more personalized experience.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

10. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to certain exceptions.
Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
Opt-Out: Unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
Restrict Processing: Request that we limit the processing of your personal information under certain circumstances.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

11. International Data Transfers

Configurator.tech is based in the United States. If you access our Site or Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

By using our Site or Services, you consent to the transfer of your information to the United States and other jurisdictions that may have different data protection laws than your country of residence.

12. Children's Privacy

Our Site and Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe that a child has provided us with personal information, please contact us immediately.

13. Third-Party Links and Integrations

Our Site and Services may contain links to third-party websites, services, or integrations that are not operated by us. We are not responsible for the privacy practices, content, or security of these third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Any changes will be effective immediately upon posting the revised policy on this page with an updated "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of our Site or Services after any changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@configurator.tech
Phone: +1 307-545-8254
Address: 30 N Gould St, Sheridan, WY 82801, United States